features

FEATURES

Main Changes to the Standards

The main changes that have been introduced in the consistent pair of quality management system standards are:

A new process-oriented structure and more logical sequence of the contents
A continula improvement process as an important step to enhance the quality management system
Increase emphasis on the role of the top management. which includes its commitment to the development and improvement of the quality management system, consideration of legal and regulatory requirements, and establishment of measurable objectives at relevant functions and levels
The concept of "permissible exclusions" to the standards has been introduces as a way to cope with the wide spectrum of organizations and activities.
A requirement for the organization to monitor information to customer satisfaction and/or dissatisfaction as a measure of system performance.
significant reduction in the amount of required documentation
Terminology changes/improvements for easier interpretations
Increased compatibility with the environmental management system
Standard
Specific reference to quality management principles
Consideration of the benefits and needs of all intersted parties
addition of the concept of organization self-assessment as a driver for improvement. (ISO 9004)